OTP CC Flow

Overview

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Lists all new tracking events since last query, or starting from first parcel event time at first query.

Location code is arbitrary and depends on destination country.

eventCode column mostly should contain a computed value, which is converted from courier event messages to be unified acress couriers.
We are constantly monitoring and updating our algorithm responsible for the conversion to improve tracking data quality.
We might send an updated information about an event (including changes in eventCode), you should use eventID column to check update existing events on your system.

Most used event codes are described here:

Event CodeEvent Description
PARCEL_REGISTRATION
Parcel registration on platform
FIRST_MILE_SCAN
First-mile operations scan
RECEIVE_ITEM_AT_TERMINAL
Receive item at processing hub (Inb). Transit stopclock start event
ITEM_DEPARTED_FROM_TERMINAL
Item departed from terminal (Otb) - postal eq insert item into bag. Terminal handling completed.
SEND_RECEPTACLE_ABROAD
Send item abroad (EDI-received)
ON_TRANSPORT_TO_DEST_COUNTRY
On transportation to destination country
RECEIVE_BAG_AT_DEST_DISTR_HUB
Bag arrived at destination country, items not scanned. Airport scan if available
RECEIVE_ITEM_EDI_AT_DEST_DISTR_HUB
Item EDI scanned at destination country. First physical event from carrier. Stopclock end for unregistered mail.
STOP_ITEM_IMPORT_AT_DEST
Stop item import (customs)
RECEIVE_ITEM_AT_DEST_DISTR_HUB
Item received and scanned at destination distribution hub.
HANDOVER_ITEM_TO_DELIVERY_AGENT
Handover to delivery agent at destination
SEND_ITEM_TO_DEST_CUSTOMS
Send item for customs clearance at destination. Customs clearance stopclock start.
RECORD_ITEM_DEST_CUSTOMS_INFO
Record item for info for clearance at customs.
RETURN_ITEM_DEST_FROM_CUSTOMS
Receive item resolution from customs. Customs clearance stopclock end.
HOLD_ITEM_AT_DEST_DISTR
Hold item at destination distribution hub
RECEIVE_ITEM_AT_DEST_DELIVERY_OFFICE
Receive item at destination delivery office
RECEIVE_ITEM_AT_DEST_SORTING_CENTRE
Receive item at destination sorting center
SEND_ITEM_TO_DEST_DOMESTIC_LOCATION
Send item for domestic location
SEND_ITEM_OUT_DEST_FOR_PHYSICAL_DELIVERY
Send item for domestic distribution
RECEIVE_ITEM_AT_DEST_COLLECTION_POINT_FOR_PICK_UP
Item ready for pickup at pickup point
UNSUCCESSFUL_ITEM_DELIVERY_ATTEMPT
Delivery attempt
INCORRECT_ADDRESS
Incorrect address
ADDRESS_CORRECTION
Address correction performed
ZIP_CODE_CORRECTION
Zip code correction perfromed
DELIVERED
Delivered
RETURN_BY_DESTINATION_COUNTRY
Return by destination country
RETURN_TO_SENDING_COUNTRY
Return by sending country
PARCEL_RESEND
Resend parcel for delivery
WAITING_FOR_PAYMENT
Waiting for payment
RETURNED_TO_SENDER
Returned to sender
RETURNED
Returned
RETURNING
Returning
PARCEL_DESTROYED_AT_HUB
Parcel destoryed at distrbution hub
DELIVERY_CANCELLED
Delivery cancelled
TRANSIT_CANCELLED
Transit cancelled